Divorced Mom

42269808 Mother With Teenage Son Sitting On Sofa At Home Using Laptop
Persona Description: Divorced Mom
Time of Life: mid-forties

User Story

I am a divorced woman in my mid-forties. I have a teenage son who lives primarily with his father. My son has ADHD and requires medication, but his father doesn’t take responsibility for the needed medications and follow-up with our son’s doctors. It is a struggle for me to keep track of the medication, appointments and prescription refills to be sure there isn’t a lapse in my son’s care. I need a way to communicate with as little personal contact as possible with my ex-husband to coordinate and manage my son’s care plan. Can digital health records be an effective communication and information management tool between divorced parents and our child’s care providers?

Value Proposition

Allow divorced parents to work together more smoothly.

Granting Mom and her ex-husband access to their son’s health records would help ensure the son gets the medications required to help him perform successfully in school and life. It would provide a way to be in close communication without the personal contact that may cause problems.
Also, Mom’s time would not be wasted struggling to make last minute appointments because medication refills can’t be ordered when prescriptions have run out. The refill timing information would be equally visible to both parents. Mom wouldn’t have to take as much time off from work to manage this situation.
Electronic access to the son’s health records would make it easier for Mom and the ex-husband to work together on their son’s care, despite the divorce. It could be a good way to reduce family stress and relationship strains, while improving the quality of care for the son.